Refund policy

Meat-Traders Online Return Policy

At Meat-Traders Online, your satisfaction is our top priority. We aim to deliver the freshest quality meat products directly to your door — fast, safe, and cold-chain guaranteed. If you're not completely satisfied with your order, we’re here to help.

📦 RETURNS & REFUNDS POLICY

1. Report Issues Within 30 Minutes of Delivery
If there is a problem with your order — such as incorrect items, damaged packaging, or quality concerns — please contact us within 30 minutes of receiving your delivery. This ensures we can investigate and resolve the issue promptly.

2. How to Log a Return or Complaint

  • Email: Info@meat-tradersonline.co.za

  • WhatsApp: 065 985 5489

  • Include your order number, a brief description of the issue, and clear photos (if applicable)

3. Eligible Return Reasons

  • Wrong item delivered

  • Item missing from your order

  • Damaged or spoiled products

  • Products past expiry upon delivery

4. Non-Returnable Items
Due to food safety regulations, we cannot accept returns of meat products that:

  • Have been opened or partially used

  • Were not stored correctly after delivery

  • Are reported more than 30 minutes after delivery

5. Refunds & Resolutions
If your claim is valid, we will offer:

  • A full or partial refund to your original payment method, OR

  • A replacement delivery (subject to availability)

Important: By accepting an order and not raising a report or claim within the designated grace period mentioned in point 1., the order will be considered fully accepted and completed. After this period, no claims will be entertained, and the customer may be responsible for additional costs (including return shipping and restocking fees) if a refund or resolution is later requested.

✅ OUR PROMISE

We uphold a cold-chain guarantee and quality assurance with every delivery. If we ever fall short, rest assured — we’ll make it right.